AI Customer Support
AI customer support is an assistant trained on your own products, prices and policies that answers customer questions instantly on WhatsApp and your website, and hands the conversation to a person the moment it should.
Customers message at 11pm and get an answer at 10am. Your team answers the same six questions all day — opening hours, prices, delivery, availability — and the genuinely important message gets buried underneath them. Some enquiries never get a reply at all, and nobody finds out.
We build an assistant on the official WhatsApp Business API and your website that is trained on your actual material: your catalogue, your prices, your policies, your FAQs. It answers in Arabic, English or Turkish, sends photos, PDFs and location pins, and knows the limits of what it should answer — anything about a complaint, a refund, a negotiation or an unusual case gets escalated to a human with the full conversation attached. Every conversation is saved as a contact record, so enquiries stop disappearing and you can finally see how many you get and what they ask.
What you get
- Official, verified WhatsApp Business API setup — a green-tick business profile, not a personal number
- An assistant trained on your catalogue, prices, policies and FAQs — not generic answers
- Website chat widget using the same knowledge base, so both channels answer identically
- Human handover with the full conversation history, plus rules for when it must happen
- Every conversation saved as a lead or contact record with source and status
- Arabic, English and Turkish handled natively, including right-to-left formatting
- A monthly report: volume, top questions, response times, escalation rate
Who this is for
Businesses that get most of their enquiries by message rather than phone — retail, clinics, real estate, education, services — and are losing enquiries at night, at weekends, or in the pile of repeat questions.
Questions about this service
Will customers know they are talking to a bot?
Yes, and that is deliberate. The assistant identifies itself and offers a human at any point. Pretending to be a person is the fastest way to lose trust — support assistants perform best when customers know exactly what they are dealing with and know a human is one message away.
What is the difference between the WhatsApp Business app and the WhatsApp Business API?
The free WhatsApp Business app runs on one phone, for one or two people, with basic canned replies. The Business API is the official platform version: multiple agents, verified business identity, automation, integration with your other systems, and no phone sitting in a drawer. AI support requires the API.
Can the assistant answer in Arabic and Turkish?
Yes — Arabic, Turkish and English natively, including correct right-to-left formatting for Arabic. It replies in whichever language the customer writes in, and switches mid-conversation if they do.
What stops it from giving a customer wrong information?
It answers only from the material you give it — your catalogue, prices and policies — rather than from open-ended general knowledge. Anything outside that scope, and anything involving a complaint, refund or negotiation, is routed to a human instead of guessed at.
Related services
- 01Business Process AutomationStop paying people to copy data between systems. We connect your tools so the repetitive work runs itself.
- 06CMS WebsitesA fast, modern company website with a dashboard behind it — so your team edits pages without calling a developer.
- 09Document Management SystemsEvery contract, invoice and record in one searchable place — with permissions, version history and an audit trail.
Have a project in mind — or just a problem to solve?
Tell us about it. We'll reply with next steps, not a sales pitch.